https://caitlinketchen.com/brand-new-gallery daily 0.75 2025-04-23 https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/ec8cd6b3-d0ac-4579-81d1-95838f6f4b0e/1.jpg Brand new gallery - New Teaching Qualifications Department For Education https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/ec8cd6b3-d0ac-4579-81d1-95838f6f4b0e/1.jpg Brand new gallery - New Teaching Qualifications Department For Education https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/c22932a7-5aa9-4712-b2af-42308cfd6f6f/2.jpg Brand new gallery - Education support process Department for Education https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1f3ce005-db05-4e9a-b627-0e9b2d9443f8/3.jpg Brand new gallery - Patient experience design Viiv Healthcare https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/b3ab5d6b-f19c-4ccd-a98e-156a050a2fa7/4.jpg Brand new gallery - Healthcare Whatsapp Service Viiv Healthcare https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/d1f9fa07-bb4b-423f-a667-3fd47bd19bc9/6.jpg Brand new gallery - IA Restructure Just Giving https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/20c418be-5e86-4595-9133-9d7dab2f5941/5.jpg Brand new gallery - Charity fundraising project Just Giving https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/acc970fe-788b-4e82-9b94-183e273e976b/8.jpg Brand new gallery - Online timetables redesign Transport for London https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/5285c289-0961-4d49-9f7b-5801354e3926/7.jpg Brand new gallery - Crowding demand strategy Transport for London https://caitlinketchen.com/contact daily 0.75 2025-04-24 https://caitlinketchen.com/about daily 0.75 2025-04-24 https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519055880281-KEJBCRPQP9QQA0P1X0JW/UDr3aWqWTRWbphtTiYM8Kg_thumb_d4f1.jpg About https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/f39c2027-6693-4488-9e77-b0a1fbd0f3e4/PXL_20210312_165833634.PORTRAIT_3.jpg About Through my consultancy, Fourteen15, I lead service design projects that tackle complex, systemic challenges from justice and education to health and housing. I bring an analytical mindset, a deep commitment to human-centred design, and a collaborative approach that helps teams create meaningful, lasting change. My academic background in product design gave me a solid foundation in systems thinking and user centered design. Service design felt like a natural next step that aligned perfectly with my skillset, and over my career I’ve built up deep expertise in navigating complexity, aligning strategy with user need, and leading multidisciplinary teams through research, co-design, and delivery. I'm especially drawn to work at the intersection of design and policy, where strategic thinking and lived experience come together to shape better outcomes for society. https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519228849927-0PL6F8G54CGT0VF3P9RP/aMxfFXjpTpqZCTVsrlBIvw_thumb_184fd.jpg About https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/2b6e708c-ac2f-4a38-a380-2fef0983c4e6/PXL_20221201_122407355.MP+%281%29.jpg About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519055855029-JH4KX1ZGAY4NBYSI8B74/2ikIKA%2BMRayI828m2rltxQ_thumb_184e1.jpg About https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1518628831504-EE8AJ6B4J6VXOVQ334Z4/093a265.jpg About https://caitlinketchen.com/new-work-1 daily 0.75 2021-03-19 https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1527608301171-ITUPH35ZJN9X64PVCBGI/image-asset.jpeg Work (Copy) - HEALTHCARE whatsapp service https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317044949-C9UUY9N1OD68EOSSX968/image-asset.jpeg Work (Copy) - Travel Demand Management Strategy PATIENT ONBOARDING EXPERIENCE UX Design, UX Research, UX Process https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317416076-O6FH2VSX8WSUTJB4A9W7/image-asset.jpeg Work (Copy) - TFL Online Timetables TFL Timetables https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317569272-1BCY10DXBLL56QOF0OJL/image-asset.jpeg Work (Copy) - Multi-Country User Research https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317446680-K3TJVS0L2VOSL4WJXOW0/image-asset.jpeg Work (Copy) - Editorial Content Strategy https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317026017-TGE2335IJRJYCBEAO02V/image-asset.jpeg Work (Copy) - Patient Experience Design https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317092007-DE2RO7KV628MAEGF28J7/image-asset.jpeg Work (Copy) - IA Restructure PATIENT ONBOARDING EXPERIENCE UX Design, UX Research, UX Process https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1519317380709-JR9Q1JF0ZL0G0IK19MVY/Group+22.jpg Work (Copy) - Charity Fundraising Product https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1616174558838-3G4B31OJMO3IY3E5CQ5K/Artboard+2.jpg Work (Copy) https://caitlinketchen.com/work daily 1.0 2025-04-24 https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/c22932a7-5aa9-4712-b2af-42308cfd6f6f/2.jpg Work - Education health and care plan PROCESS evaluation Department for Education https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/20c418be-5e86-4595-9133-9d7dab2f5941/5.jpg Work - Charity Fundraising Product Just Giving https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/b3ab5d6b-f19c-4ccd-a98e-156a050a2fa7/4.jpg Work - sexual HEALTHCARE whatsapp service Viiv Healthcare https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422310957-OIABUA2B89PHQEX9IIN4/Artboard+16.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422311814-VR35V95SJYVGIMKT6A6C/Artboard+14.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422310178-DC0EM4XTWVUA54T7JNQP/Artboard+17.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422311398-BCS4H4MF3YDEVOERGSK5/Artboard+15.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422312187-AMULSK1K3WN2O8FO30VB/Artboard+13.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422312605-4GMUMV0L6J8FT3LG40B8/Artboard+12.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422312935-EYRL86V7P2SBI917HTTG/Artboard+11.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422313787-WWV2HC97J4U824PG1UKM/Artboard+9.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422313488-ZJ4VXGBXRMNIGTKV8IWN/Artboard+10.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422314543-E5IUUUEU2XIZ0MIZJQ36/Artboard+8.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422314601-XW88R6WVHDGW9Z5SYEK5/Artboard+7.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422315541-5KQ7E4HT8SHU4YJDL53S/Artboard+5.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422316346-M0J7QCRM8H35LVWBMHN0/Artboard+4.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422316375-F3KJFASL29OU370T2NUI/Artboard+3.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422317099-016W43PXJYMTQCP0QOUB/Artboard+2.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422317170-O4APSTPMBMTALI9H13BM/Artboard.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422308590-B9JZ7M56ZPZFMM4MR8HH/Artboard+22.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422308588-0B91W494KTN0WU512FOF/Artboard+21.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422309314-I6G8IP18YHWKX5MWQ9IG/Artboard+20.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422310416-LQPQTFV3RKNQDYJ1P5OF/Artboard+18.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422309392-GCUUR93KPXYLC2NB3VTX/Artboard+19.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1745422315441-K7P7I3RACC03N36HXHQM/Artboard+6.png Work https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/4d02146f-06cf-44bd-9ffb-68fbe14a8cfc/Your+paragraph+text.jpg Work - Housing allocations service improvements London Borough of Camden https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/1f3ce005-db05-4e9a-b627-0e9b2d9443f8/3.jpg Work - HIV Patient Experience Design Viiv Healthcare https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/f227fe59-f195-46b0-84c3-1f033ae944bc/Your+paragraph+text+%281%29.png Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/d1f9fa07-bb4b-423f-a667-3fd47bd19bc9/6.jpg Work - site-wide information architecture Restructure PATIENT ONBOARDING EXPERIENCE UX Design, UX Research, UX Process https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/acc970fe-788b-4e82-9b94-183e273e976b/8.jpg Work - Online Timetables redesign TFL Timetables https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/ec8cd6b3-d0ac-4579-81d1-95838f6f4b0e/1.jpg Work - designing NEW TEACHING QUALIFICATIONS (SNPQ) Department for Education https://images.squarespace-cdn.com/content/v1/5697a72742f552f123d07e1b/5285c289-0961-4d49-9f7b-5801354e3926/7.jpg Work - crowding demand Strategy PATIENT ONBOARDING EXPERIENCE UX Design, UX Research, UX Process https://caitlinketchen.com/new-page-1 daily 0.75 2025-04-23