Work
About
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Caitlin Ketchen

Work
About
Contact

Designing services that shape real lives.

I'm a strategic service design lead with over 15 years of experience in user-centred transformation. I specialise in solving complex problems through strategy, research, and collaboration - delivering meaningful change across the public and private sectors.

CASE STUDIES

Housing allocations service improvements

London Borough of Camden

designing NEW TEACHING QUALIFICATIONS (SNPQ)

Department for Education

Education health and care plan PROCESS evaluation

Department for Education

HIV Patient Experience Design

Viiv Healthcare

sexual HEALTHCARE whatsapp service

Viiv Healthcare

Charity Fundraising Product

Just Giving

site-wide information architecture Restructure

Just Giving

crowding demand Strategy

Transport for London

Online Timetables redesign

Transport for London

CLIENTS

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Read more about my background and services or